Frequently Asked Questions
If you’ve got questions about your order, then this is the best place to start.
Where do you ship from?
￼All orders are shipped from the UK.
Do you ship internationally?
Yes – in fact more often than domestically! We offer both an economic, reliable but untracked option, and a tracked and signed option.
If ordering internationally, please be aware of your local customs and import fees as we cannot cover these costs if they apply to your order.
When will my order be shipped?
Pack Config is a small family run operation that only ships out once a week. Like many other small businesses out there, we are processing orders around other jobs and family life, so please bear with us as we aim to ship all orders within 2 weeks.
If your order contains any of Ru Titley’s unique items then it’s a little different. Each handcrafted piece spends time in his workshop and in the post before it reaches us, so we ask for an extra week to process your order.
Once your order has shipped you will receive an email notification. Please be aware that delivery times vary depending on where you live. Please see “When will my order arrive?”
How can I track my order?
Orders can only be tracked if the International Tracked + Signed option is chosen at checkout.
Your tracking number will be included on the email you are sent when your order has been sent. You can also log in to your Pack Config account to view order details.
International Standard is not a tracked shipping option. We offer this low cost and reliable service to make ordering from outside the UK more economical, but please be aware that there are not delivery status updates available with this service.
When will my order arrive?
Once your order has been shipped by us, and you have received your order complete notification email, please allow the following times for your order to arrive:
Domestic (UK): 1-4 days
International: 2-5 weeks
If you order hasn’t arrived by the maximum time stated here, please do get in touch as we’d love to help sort you out.
Will you ever restock items?
We usually order 100 patches of each design and don’t make plans to restock them.
If a design is very popular we sometimes make an alternative or similar version.
Ru Titley items are handmade to order so if they appear in the store they are available. If you’re looking for a past design that you can’t see in our store, you can always email him directly about a specific design.
Still have questions?
If the information above didn’t help, then please get in touch here.